【重要通知】關於 Booking.com 與 Agoda 平台系統遭受駭客攻擊之資安聲明
[Important Notice] Security Statement Regarding Cyber-Attack on Booking.com and Agoda Platforms
感謝各位貴賓長期以來對麗都飯店（Rido Hotel）的支持與愛護。
本飯店在此發布緊急資安與訂單處理聲明。今日（2026年10月31日）因 Booking.com 以及 Agoda 平台方的串接系統遭遇嚴重的駭客入侵與網路攻擊，導致這兩個平台流入本飯店的訂單資料發生嚴重的金額與庫存錯誤。同時，本飯店的 Booking.com 後台管理系統（Extranet）亦被非法篡改，目前處於無法登入的受害狀態。
本飯店特別在此鄭重澄清：此資安事件完全屬於 Booking.com 與 Agoda 平台方的安全漏洞，本飯店內部的官方網路與訂房系統運作一切安全正常，並未遭到黑客入侵。
為確保所有消費者的權益與個人資訊安全，請務必配合以下緊急應變措施：
今日訂單一律無法成立：
凡於今日（10月31日）透過 Booking.com、Agoda 管道預訂本飯店的所有新訂單（自訂單編號 5055904628 開始之所有轉單），皆因平台系統數據遭駭客竄改而判定為無效訂單，本飯店一律無法提供住宿服務。
切勿點擊任何不明連結：
若您收到來自 Booking.com 或 Agoda 傳送的訊息，要求您點擊外部連結以進行「補填訂房資料」、「驗證信用卡」或「獲取特別優惠折扣」，這絕對是駭客誘騙個資與財產的釣魚詐騙。請絕對不要點擊任何連結，亦不要提供任何個人或信用卡資訊。
請立即取消訂單並移除支付資料：
本飯店強烈建議受影響的旅客，請立即聯繫 Agoda 或 Booking.com 平台取消此筆異常訂單，並請務必從您在該平台的會員帳號中刪除、移除已儲存的信用卡或任何支付資料，以防平台方的漏洞導致您的資安進一步受損。
本飯店已在第一時間要求 Booking.com 與 Agoda 官方資安團隊立即徹查並關閉受影響的房型庫存。對於平台方系統漏洞而導致您的旅遊計畫受到干擾與不便，我們深表遺憾。
若有任何疑問，歡迎直接透過本飯店官網的官方聯絡管道與我們保持聯繫。
麗都飯店 經理
2026 年 10 月 31 日
Thank you for your continued support of Rido Hotel.
We are issuing this urgent security and reservation statement regarding today's major disruption. Please be strictly advised that both Booking.com and Agoda's connected systems have experienced a severe cyber-attack and platform security breach today (October 31, 2026). This breach has caused all incoming reservations from these channels to be corrupted with incorrect rates and wrong inventory. Additionally, our hotel has been completely locked out of the Booking.com extranet account due to this unauthorized access.
We would like to explicitly clarify that this incident stems entirely from platform-wide vulnerabilities on Booking.com and Agoda's side. Rido Hotel’s internal networks and official reservation systems remain fully secure and unaffected.
To ensure your data privacy and financial security, please strictly adhere to the following emergency guidelines:
All Today's Bookings Are Void:
Any reservations made today (October 31) through Booking.com or Agoda (starting from reservation number 5055904628 onwards) are completely corrupted due to the cyber-attack. Therefore, these bookings are strictly invalid and cannot be honored or fulfilled by our hotel.
Do NOT Click on Any External Links:
If you receive any emails or messages through Booking.com or Agoda asking you to click an external link to "verify your credit card," "fill out missing booking details," or "claim a special promotional discount," this is a fraudulent phishing scam generated through their breached networks. Please do not click any links or provide any personal details under any circumstances.
Cancel Bookings and Remove Credit Card Details Immediately:
We strongly urge all affected guests to cancel these reservations immediately through Agoda or Booking.com. Furthermore, we highly recommend that you completely remove any saved credit cards or payment methods from your profile on those platforms to prevent potential financial fraud or further data leaks caused by their security failure.
Our management team has already demanded that Booking.com and Agoda's technical teams shut down our compromised inventory and investigate this breach immediately. We deeply regret that the vulnerabilities of these third-party platforms have disrupted your travel plans and threatened your security.
Should you have any questions, please contact us directly through our official hotel website channels.
Rido Hotel Management
October 31, 2026